1. Purpose
This policy outlines the terms under which digital deliverables (e.g., code, designs, documents) are submitted and accepted between Freelancers and Clients through the Smart Code IT platform. It ensures timely, secure, and traceable project delivery.
2. Scope
This policy applies to all users of the Smart Code IT platform who engage in contractual work, including both Freelancers and Clients. It covers project submissions, deadlines, acceptance criteria, communication, and dispute processes.
3. Nature of Deliverables
All projects handled through Smart Code IT are digital in nature. No physical shipments are made unless specifically agreed otherwise.
4. Delivery Methods
- Projects and deliverables are exchanged through the Smart Code IT platform’s secure messaging and file transfer system.
- Deliverables may include, but are not limited to, source code, design files, documents, and reports.
5. Delivery Timelines
- Freelancers are required to submit deliverables on or before the agreed-upon deadline as per the project contract.
- Clients will be notified of the submission via email and platform notifications.
6. Client Review & Acceptance
- Clients are encouraged to review submitted deliverables within 5 business days.
- Upon acceptance, payment will be released to the Freelancer as per the platform's payment schedule.
- If revisions are needed, the Client must clearly communicate the requested changes within the review period.
7. Missed Deadlines
- If a Freelancer anticipates missing a deadline, they must inform the Client in advance and request an extension.
- Repeated missed deadlines without valid reasons may result in account penalties or suspension.
8. Dispute Resolution
- In case of disagreement over delivery quality or timelines, either party may initiate a dispute resolution process through the platform.
- Smart Code IT will mediate based on submitted evidence and platform records.
9. Platform Limitations
- Smart Code IT does not guarantee delivery timelines or quality. Responsibility lies with the contractual parties.
- The platform only facilitates communication and file sharing.
10. Contact Information
Email: contact@smartcodeit.com
Phone: +91-77087993826
Address: 2nd Floor B17/251 Sethi Complex, Bharat Nagar, Near State Bank of India, Ludhiana, Punjab, 141001, India